Re-branded in 2015, IMS-Smart was initiated with the name of National Mobile Hub in December 2012. IMS-Smart has retail stores that operate the sales, business promotion, and branding with its team of 108 professionals. The commodities traded under IMS-SMart are branded Samsung mobile phones, Electronics, and branded accessories. The only company in the country to own 9 exclusive retail stores.

The facilities that can be enjoyed by every IMS-SMart customer are:

1. EMI Facility
EMI facility is one of the facilities added to the service list of IMS-SMart keeping in mind the financial convenience for its customers. Every customer procuring a product higher than Rs. 20,000 can be benefited from this service. Customers can take an EMI plan making a 0% down payment (via all partner banks except Laxmi Bank) or a 30% down payment through Laxmi Bank and installment plans can be chosen from 3 months, 6 months, 9 months, 12 months, or 18 months.
The current Banking Partners for EMI Facility are:

1. Machhapuchchhre Bank Ltd.
2. Nepal Investment Bank Ltd.
3. Citizens International Bank Ltd.
4. Mega Bank Ltd.
5. Sanima Bank Ltd.
6. Laxmi Bank Ltd.
7. Global IME Bank Ltd.
8. NMB Bank Ltd.
9. Sunrise Bank Ltd.
10. Nabil Bank
11. NIC Asia

2. 9 brand shops spread all over Nepal and service centers operating 365 days from 10 am to 7 pm in a few locations.

3. IMS-SMart has 9 Samsung-authorized brand shops all over Nepal. Every outlet operates from 10 am to 7 pm and some of them are available 365 days a year. The detailed location and contact numbers for the convenience of our customers are listed below:

S.N.	District	Local Address	Branches	Contact
1	Kathmandu	Sherpa Mall, Durbarmarg	Durbarmarg	9802002844
2	Kamaladi	Reliance Finance Building	Kamaladi	9802002614
3	Kathmandu	People’s Plaza	Khichhapokhari	9802002631
4	Kathmandu	Pako	Newroad	9802002813
5	Lalitpur	Near Alka hospital	Jawalakhel	9802000433
6	Kaski	Mahendrapool	Pokhara-1	9802002602
7	Rupandehi	Below Hotel Kandara, Traffic Chowk	Butwal	9802002607

Every company is now customer-centric and wants to achieve its objective by satisfying customers. IMS-Smart has been very effective in satisfying its customers and achieving their objectives.