Samsung mobile phone’s authorized service centre’s are managed and formed under the IMSC banner. A state of art ambience for after sales service is in operation at Tamrakar Complex, Newroad. Other service centers are also functioning effectively in Nepalgunj, Dang, Butwal, Pokhara, Narayanghat, Jawlakhel, Kamaladi, Gongabu, Bhaktapur, Dhangadi, Damauli. The objective, behind the establishment of these centers, is to reduce the service cycle and provide efficient and prompt service to Samsung mobile users.

Customer service is the provision of service to customers before, during, and after a purchase. Also the care for customers does not end with Sales, instead the care continues even after the product or the customer uses service. The main focus of IMS is not commercial benefit rather on the valued customers for maximum customer satisfaction. IMS-Care provides its customers with the hardware and software repair services of their Samsung mobile phones and other accessories. This service helps customer build trust in the company.

The best engineers directly trained from Samsung using genuine spare parts from the Samsung Company provide the services. IMS-Care with a team of professionals has been able to satisfy more than 90% of its customers with the very best responses all over Nepal.

The details of the service centers of IMS-Care are as follows:

S.No.	IMS Care Info	Address	Contact No.	Operation Hours
1	Kathmandu	3rd & 4th Tamrakar Complex, Pako New road	01-5367258/01-5367258/ 9802002535	9AM to 7 PM Sun to Thurs
2		Baneshwor QRS	9851213992	9 AM to 5 PM Fri
3	Lalitpur	Pulchowk, Opposite St. Xavier’s School	9802002507	10 AM to 6 PM Sun to Fri
4	Narayanghat	2nd Floor, KL Mall, Bharatpur	9802002514	10 AM to 6 PM Sun to Fri
5	Butwal	Traffic Chowk, Butwal	071-533716	10 AM to 6 PM Sun to Fri
6	Pokhara	Open House Building, Chipledhunga	061-544976	10 AM to 6 PM Sun to Fri
7	Nepalgunj	Situ B.P. Chowk	9802002515	10 AM to 6 PM Sun to Fri
8	Dang	horai-15, RamJanaki Tole	082-563931	10 AM to 6 PM Sun to Fri
9	Damauli	Kalika Marg	9802007524	10 AM to 6 PM Sun to Fri
10	Dhangadi	1st Floor Shree laxmi Complex, Purani Bhansar Road	091-523843	10 AM to 6 PM Sun to Fri