Samsung mobile phone’s authorized service centers are managed and formed under the IMSC banner. A state of art ambience for after sales service is in operation at Tamrakar Complex, Newroad.  Other service centers are also functioning effectively in Nepalgunj, Dang, Butwal, Pokhara, Narayanghat,  Jawalakhel, Kamaladi, Gongabu, Bhaktapur, Dhangadi, Damauli. The objective, behind the establishment of these centers, is to reduce the service cycle and provide efficient and prompt service to Samsung mobile users.

Customer service is the provision of service to customers before, during, and after a purchase. Also the care for customers does not end with Sales, instead the care continues even after the product or the customer uses service. The main focus of IMS is not commercial benefit rather on the valued customers for maximum customer satisfaction. IMS-Care provides its customers with the hardware and software repair services of their Samsung mobile phones and other accessories. This service helps customers build trust in the company.

The best engineers directly trained from Samsung using genuine spare parts from the Samsung Company provide the services. IMS-Care with a team of professionals has been able to satisfy more than 90% of its customers with the very best responses all over Nepal.

The details of the service centers of IMS-Care are as follows: